The service desk results are in for April and it has been another quiet month. We have received 1123 tickets and have been given a total of 175 smiley faces which is a massive increase on last months score. We love hearing about the great feedback that our clients say about our staff. Here’s what some of our clients said:

“Adam has really worked on this. It has been a reoccurring problem that was intermittent and hard to track down. His help is much appreciated.”

“Perfect service”

“Alex was excellent in dealing with this IT request as short notice.”

“Many thanks for your help”

“Brilliant and very patient”

“Alex does a great job and responds to queries quickly”

“The boys were excellent. Really helpful, knowledgeable and friendly. Many thanks”

“Patient and kind!”

“Very happy.. Quick and efficient..”

“Not a problem. It was resolved before I knew it.”

“As usual an excellent service”

“Swift efficient service, as always.”

“Dane was quick with his responses, and double checked the information he gave me when I asked.”

“Thank u very much for your quick action, great service!”

“Always very helpful and courteous – any problems generally resolved without a fuss”

“Thanks Natasha! Good to have you involved today and as such a fast resolve/follow through as always.”

“Thank you for a painless installation from our point of view.”

“Very happy thanks.  Another 10/10 for Custard :-)”

 

Thank you again to everyone who has provided us with feedback this month.