Custard Careers

Our team is made up of friendly IT support professionals whose focus is always based on the customer experience and providing excellent service – and we're always looking for talented people to join the Custard team.

EB1A0154

IT Technician

Farnsfield Office

Custard is currently offering a fantastic recruitment opportunity for a number of technicians. We are looking for experienced 1st, 2nd and 3rd line IT support technicians, acting in key positions providing technical support to our clients. This will involve working with various applications and systems to analyse, diagnose and solve issues from the office, whilst also possibly travelling out to some of our clients to provide support onsite.

Salary from £16,000 - £30,000 depending on experience, the position could also include a laptop, mobile phone, and company car depending on experience and role taken.

Experience in the below would be required;

  • Providing first-class support to our customers via telephone, e-mail, remote desktop or on-site, with an understanding of call handling, prioritisation and escalations
  • Strong knowledge and solid experience of Microsoft desktop and server operating systems, ranging from Windows Server 2003-2012 R2 and Windows XP to Windows 10
  • Experience with administering and troubleshooting Active Directory and Microsoft Exchange
  • An understanding of core network protocols (TCP/UDP)
  • An understanding of DHCP/DNS protocols and experience with associated applications
  • Experience with network hardware such as Routers / Firewalls / Switches / Wireless Access Points
  • An understanding of firewall and VPN operations
  • Hardware configuration and troubleshooting
  • Linux experience would be beneficial
  • Experience with virtualisation technologies would also be beneficial
  • Microsoft Azure experience and 365 would also be beneficial.
  • Ensuring constant and consistent communication for any open requests
  • Identify common questions to create help articles and frequently asked questions for end users
  • Perform hands-on fixes at both a software and hardware level
  • Be proactive, respond to and improve upon monitoring alerts to help reduce incidents
  • Analytical approach with good questioning and listening skills.
  • Ability to work well in a team and also solely
  • Confident and self-motivated, with a positive ‘can-do’ attitude
  • Experience of using and troubleshooting the Microsoft Office Suite
  • Job Type: Full-time, Permanent
  • Salary: £16,000 to £30,000 a year
  • Information Technology: 1 year (Preferred)
  • Training and development opportunities
custard-computers-8

Sales Executive

Farnsfield Office

Custard Technical Services is currently recruiting for a Sales Executive, as a result of significant growth, to join a well-established team in our office based near Nottingham.

The successful candidate will thrive in our vibrant team-focused culture, working towards assisting and achieving in both personal targets, sales team targets and contributing to the overall revenue targets for the sales team. You will be responsible for building relationships with new and existing clients and will involve the preparation of presentations for clients.

To be successful in this role, you will be motivated by a fast-paced, high energy environment and have the ability to articulate our products and services clearly and professionally. This role has the capacity to offer much more as the company continues to grow and is an exciting opportunity to make your mark within Custard. Experience of working within a sales background is essential.

Experience in the below would be required;

Candidates must have the following skills:

  • The ability to architect technical solutions for clients including cloud and onsite physical solutions
  • Work well under pressure and deadlines
  • Excellent communication skills
  • Competitive, goal orientated and ambitious
  • Able to work towards a sales target within a team environment
  • Identify and develop new lines of business and revenue opportunities
  • Capable of learning new customer infrastructure environments rapidly
  • (beneficial) An interest in computers and technology
  • (beneficial) Sales experience within the IT Support or Technology Industry

Duties include:

  • Answering incoming calls into the sales team
  • Providing customer quotations over the phone and via email/CRM system
  • Following up with phone calls on quotes to hit targets
  • Book face to face appointments for the field sales team to identify larger requirements
  • Close sales orders and complete all relevant order paperwork and documentation including purchasing
  • Provide ideas for marketing support and lead generation campaigns
  • Research products as and when a client has a requirement
  • Follow-up on all leads supplied and ensure internal systems are updated
  • Job Type: Full-time
  • Competitive basic salary: £23,000 - £28,000 a year
    (depending on experience)
  • Plus exciting commission package
  • Training and development opportunities
  • Opportunity for travel
  • Access to company vehicles
  • Laptop

About Custard

IT support that's simple, friendly and effective

Custard offer market-leading IT support solutions to the UK and to our international partners, all from our state-of-the-art headquarters in Nottingham and London.

For over two decades we have helped our customers become more dynamic, productive, secure and future proof, through innovative IT solutions for business problems. Whether your company needs help with IT infrastructure, flexible and reliable hardware or expert technical consultancy – We offer tailor-made IT support solutions to help your business continue to grow and thrive in this modern world.

Our Customers

Our team is made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service – no matter what size or sector you operate. Read all of our case studies to find out how we can help.

Speak to our friendly sales team, don’t worry we won’t baffle you with jargon!

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