Custard's Unique Packages
Custard offer two distinct packages to our partners, Standard and VIC, Very Important Client. Both packages come with complete and effective IT support, so you can be sure you aren't missing out on vital services by picking one package or the other, but our Very Important Clients will recieve brilliant benefits and exciting extras!
Custard's standard package includes our very best services and support, all for one price. Custard's focus on customer satisfaction is our first priority, and as such you can always expect fast responses, solid resolutions and friendly staff.
The Standard Package Includes:
- Friendly and Reliable Client Care Team
- RAG Audits
- Free Policies and Procedures
- Proactive Monitoring
- Dedicated Client Portal
- Automated Back Up Checks
- Hardware Replacements
- 24/7 Coverage
- All Device Support
- Security and Patch Management
- Remote Support
- Onsite Support
- 365 Administration of Licensing
- 90 second proactive Monitoring of all
- Third Party Liason
You can be sure that with the standard package all of your IT needs will be met. Custard pride ourselves on meeting the client's expectations and keeping operations running smoothly, 24/7.
Very Important Clients:
VICs recieve all the contents of our standard package, plus many benefits that make your day to day life in your business easier; with free software, dedicated engineers, client care and accounts managers assigned to your business as well as free project management and some additional goodies such as an airport lounge and access to the Custard box at the Nottingham Motorpoint arena! If you want partnerships to go that extra mile, to be provided with both business and pleasure, then the VIC package is for you. You will even recieve 5% of all of our quotes, bringing down the costs of individual purchases when new IT equipment is on the horizon.
Custard is proud to offer the VIC package as part of our Customer-satisfaction focused business model; we want you to have the autonomy of choice when it comes to your service and how you want it to be delivered, and part of that is being given the choice on a more premium model!
Each of the benefits in the VIC package will be seen day over day in your business, from Loan PCs, to the Free Postage on all products. You will really feel taken care of when you're waiting for a flight in a luxurious airport lounge, or watching a show from the Nottingham Motorpoint Arena box seating! This is the package for you, for the client who wants a premium experience in all their dealings, the pinnacle of what we offer. For the client who won't settle for less, and for whom we don't expect to.
The VIC Package Includes everything above, in addition to:
Dedicated Email and Phone Number
Dedicated Account Manager
Discount off all quotes (5%)
Free Security Audits
Free Phising Campaign
Free Cyber Essentials
Free Endpoint Protection
Free Mail Archiver
Free Message Protection
Free FTTC/PSTN line
Free Install on New Computers from Custard
Free Security Training
Free WEEE Recycling
Manual Backup Checks
New User/Leaver Processing and Admin