Xactly are an American founded company that have expanded into the UK. Xactly takes incentive compensation from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation.
Xactly add to our growing client base in London and we welcome them onboard.
Tom Castley – Managing Director EMEA – quoted
“When we were looking for an IT services company the main criteria was, “they need to be like having an internal team”. I was looking for a company that would support ‘us’ not a discreet set of hardware and operating systems. We wanted a partner who appreciated that in the beginning there was going to be an intense period of activity and a partner who could scale as we grew numerically, in complexity and across Europe.
When we compared Custard to other providers we were somewhat sceptical at their commercial model, which simply took into account the number of employees and had no limitations on the number of calls, the devices we needed supporting and the hours it may take to trouble shoot something – the risk was on them, not us!
Since we’ve taken on their service my team tell me that their questions are answered promptly and the Custard folks are knowledgable and proactive. In fact, one of my team was having trouble logging in from their home and the Custard team evening helped to fix their Internet connection at home, “they support the user”.
During our recent office move, we engaged Custard to take on the technology side of the project working with the contractor onsite to facilitate the build and ensure that all the systems were up and running for arrival. Although not part of the standard package, once again the package they put together made sense and given their knowledge of our systems remove the inherent risks with such a move.
I would have no hesitation in recommending them to other organisations like us.”