IT Support and Services

We’re not like other businesses providing managed IT solutions. We understand your needs and will show you things you haven’t seen before!

Up To
20 Users

Your business is growing and your IT needs are becoming a problem. Our dedicated team of friendly IT support specialists can help.

More Than
20 Users

Your business relies on IT support, could it be better? Could it be more efficient? Absolutely it can, and we can show you how.

The perfect IT support package for up to 20 users

At its most basic, IT support refers to any assistance given with technology-related products and services. However, in business, the role of an IT technical support department or partner is to monitor and maintain computer systems, networks, and connectivity across an organisation.

At Custard, we work hard to understand the needs of our clients and provide them with IT support packages that take care of all of their technology requirements – without the heavy lifting.

Why Do I Need IT Support?

At its most basic, IT support refers to any assistance given with technology-related products and services. However, in business, the role of an IT technical support department or partner is to monitor and maintain computer systems, networks, and connectivity across an organisation. At Custard, we work hard to understand the needs of our clients and provide them with IT support packages that take care of all of their technology requirements – without the heavy lifting.

How Will My Business Improve?

Unlike other IT support companies, Custard will take the time to understand how your business operates, before constructing an IT support package that allows your business to function as effectively and efficiently as possible. Regarding day-to-day IT support queries, Custard has a dedicated team of friendly IT support specialists who can help solve any IT issues, big or small. Our specialist IT support will cover all your users and convey technical information in an easy to understand, jargon-free way.

Getting Started With Custard

The Custard support packages cater to everything that an internal IT department would look after – security, compliance, connectivity, telecoms, hardware support and coverage, as well as software demands and user training. By outsourcing to an experienced IT partner like Custard, you’ll be able to focus on the demands of your business without the headaches and associated costs of system issues and faults.

Customer Satisfaction
%
Same Day Resolution
%
Service Level Agreements Met
%

Your Business Is The Cake.
We Provide The Custard.

Custard offer market-leading IT support solutions to the UK and to our international partners, all from our state-of-the-art headquarters in Nottingham and London.

For over two decades we have helped our customers become more dynamic, productive, secure and future proof, through innovative IT solutions for business problems. Whether your company needs help with IT infrastructure, flexible and reliable hardware or expert technical consultancy – We offer tailor-made IT support solutions to help your business continue to grow and thrive in this modern world.

The perfect outsourced IT package for more than 20 users

As a business with over 20 users, you rely on your IT Support being proactive and fast. Without reliable, secure and fast-acting support for your business systems, you risk unnecessary downtime, less productivity and ultimately, lost revenue.

At Custard, we fully understand the needs of a business with over 20 users; and have ample experience providing managed IT Support for SMEs. When you work with Custard, we ensure that all of your software, systems and online security processes are working effectively; and our proactive monitoring spots any potential issues before they negatively impact your business. This ‘on the ball’ approach takes the hassle out of managing IT and allows your business to get on with what it does best.

With fully transparent pricing, no hidden costs and flexible user numbers, Custard’s managed IT support provides you with a cost-effective, scalable solution that can grow with your business.

Switching IT Providers

Switching IT providers can be viewed as stressful and concerning for any business. However, at Custard, we do all the hard work for you.

Our team of technical experts will liaise with any IT support you already have in place and ensure all services are moved over to our support without delay. We have extensive experience in migrating clients from their current IT service providers to a premier Custard solution, not only ensuring we do all the legwork, but also allowing our customers to continue focusing on what they’re good at.

How Will My Business Improve?

Unlike other IT support companies, Custard will take the time to understand how your business operates, before constructing an IT support package that allows your business to function as effectively and efficiently as possible.

Regarding day-to-day IT support queries, Custard has a dedicated team of friendly IT support specialists who can help solve any IT issues, big or small. Our specialist IT support will cover all your users and convey technical information in an easy to understand, jargon-free way.

Getting Started With Custard

The Custard team support you throughout the entire onboarding process making it a fluid end-to-end transition. Whether you’re migrating from a different IT support provider or seeking out expert support services for the first time; you can be confident that the journey will be smooth from start to finish. Our contract process is fully transparent with an Account Manager guiding you through all negotiations and answering any questions you may have before coming onboard.

Customer Satisfaction
%
Same Day Resolution
%
Service Level Agreements Met
%

Speak to our friendly sales team, don’t worry we won’t baffle you with jargon!

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Our Customers

Our team is made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service – no matter what size or sector you operate.

Testimonials

  • “Custard have given us a lot of direction and guidance. They’ve given us systems that are reliable, accurate and user-friendly. Custard have enabled us to achieve our vision of giving our customers the fastest and most reliable service.”

  • “We stick with Custard because they understand us, and they have fantastic customer service. They are very knowledgeable and they’re there the minute you need them.”

  • “I was very pleased with the project. It was done promptly and professionally with very little disruption... a well executed smooth project.”

  • “Since Custard started to support our business, our IT systems have significantly improved which has helped our business become more efficient.”

  • “Custard turned around the whole project within weeks - absolutely fantastic to deal with all the way through in every regard.”

  • “Since taking on the services of Custard, Zebra have received an excellent level of support and advice. Having experts take care of our IT ensures we can concentrate on our business.”

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