IT Support

We’re not like other businesses providing managed IT solutions. We understand your needs and will show you things you haven’t seen before!

The perfect package for up to 20 users.

As a business with under 20 users, you need to ensure you’re maximising your output. If systems go down or there is an error with your software, your employees won’t be able to work productively; costing you precious time – and money!

At Custard, we’re passionate about providing IT support for small businesses. We have the experience and know how to help your business reduce downtime, increase productivity and grow turnover.

By working closely with your business, we’ll be able to build the perfect IT support package for you; offering round the clock support to your staff and ensuring that you can focus on your business – rather than worrying about your IT.

Why I Need IT Support?

At its most basic, IT support refers to any assistance given with technology-related products and services. However, in business, the role of an IT technical support department or partner is to monitor and maintain computer systems, networks, and connectivity across an organisation.

At Custard, we work hard to understand the needs of our clients and provide them with IT support packages that take care of all of their technology requirements – without the heavy lifting.

How My Business Will Improve

Unlike other IT support companies, Custard will take the time to understand how your business operates, before constructing an IT support package that allows your business to function as effectively and efficiently as possible. Regarding day-to-day IT support queries, Custard has a dedicated team of friendly IT support specialists who can help solve any IT issues, big or small. Our specialist IT support will cover all your users and convey technical information in an easy to understand, jargon-free way.

At Custard, we build long-lasting, genuine relationships.  We work closely alongside your staff to illuminate how IT can better support your business objectives and offer clear, comprehensive advice to get you there.

We’ll ensure your business has a competitive edge by focusing on improving the performance, reliability, and security of your IT environment. Our dedicated team of support technicians will analyse your systems and the way they work to ensure your business is making maximum use of the best technology. We present all our recommendations five years ahead, so you have a full IT strategy at your disposal and can budget accordingly to eliminate the risk of system and security vulnerabilities.

Getting Started With Custard

The Custard support packages cater to everything that an internal IT department would look after –  security, compliance, connectivity, telecoms, hardware support and coverage, as well as software demands and user training. By outsourcing to an experienced IT partner like Custard, you’ll be able to focus on the demands of your business without the headaches and associated costs of system issues and faults.

  • 96%
    Customer Satisfaction
  • 70%
    Same Day Resolution
  • 99%
    SLAs Met

Your business is the cake. We provide the Custard

Simply put – we make your business more secure, more agile and better equipped for now and in the future. From hardware to software, security to communication, we provide the latest IT support services in a hassle free and supportive manner. You’ll enjoy the highest standard of customer service. Fast service level times and above all, a people first answer to any IT problem your business will face. Let our unique ingredients elevate your business from good, to great!

The perfect outsourced IT package for more than 20 users.

As a business with over 20 users, you rely on your IT Support being proactive and fast. Without reliable, secure and fast-acting support for your business systems, you risk unnecessary downtime, less productivity and ultimately, lost revenue.

At Custard, we fully understand the needs of a business with over 20 users; and have ample experience providing managed IT Support for SMEs. When you work with Custard, we ensure that all of your software, systems and online security processes are working effectively; and our proactive monitoring spots any potential issues before they negatively impact your business. This ‘on the ball’ approach takes the hassle out of managing IT and allows your business to get on with what it does best.

With fully transparent pricing, no hidden costs and flexible user numbers, Custard’s managed IT support provides you with a cost-effective, scalable solution that can grow with your business.

Switching IT Providers

Switching IT providers can be viewed as stressful and concerning for any business. However, at Custard, we do all the hard work for you. Our team of technical experts will liaise with any IT support you already have in place and ensure all services are moved over to our support without delay. We have extensive experience in migrating clients from their current IT service providers to a premier Custard solution, not only ensuring we do all the legwork, but also allowing our customers to continue focusing on what they’re good at.

How My Business Will Improve

Unlike other IT support companies, Custard will take the time to understand how your business operates, before constructing an IT support package that allows your business to function as effectively and efficiently as possible. Regarding day-to-day IT support queries, Custard has a dedicated team of friendly IT support specialists who can help solve any IT issues, big or small. Our specialist IT support will cover all your users and convey technical information in an easy to understand, jargon-free way.

At Custard, we build long-lasting, genuine relationships.  We work closely alongside your staff to illuminate how IT can better support your business objectives and offer clear, comprehensive advice to get you there.

We’ll ensure your business has a competitive edge by focusing on improving the performance, reliability, and security of your IT environment. Our dedicated team of support technicians will analyse your systems and the way they work to ensure your business is making maximum use of the best technology. We present all our recommendations five years ahead, so you have a full IT strategy at your disposal and can budget accordingly to eliminate the risk of system and security vulnerabilities.

Getting Started With Custard

The Custard team support you throughout the entire onboarding process making it a fluid end-to-end transition. Whether you’re migrating from a different IT support provider or seeking out expert support services for the first time; you can be confident that the journey will be smooth from start to finish. Our contract process is fully transparent with an Account Manager guiding you through all negotiations and answering any questions you may have before coming onboard.

Once you’ve put pen to paper, we guarantee a high level of onsite presence. We ensure your end users are confident with how to log support queries by telephone, live chat, web forms and via your dedicated portal. After all, they’re the ones using the support, and we want them to know that IT doesn’t need to be jargon-heavy and difficult. With Custard, they enter a trusting relationship where IT issues can be addressed immediately to prevent any disruption to your organisation.

We will also perform asset registering of all your IT infrastructure, installing the appropriate software so that remote support can be enabled, as well as liaising with third-party providers to ensure we have a complete picture of all your assets. Our service also includes the availability of an Enterprise Solutions Architect who will review your infrastructure – hardware and software – and generate a comprehensive five-year budget report for your IT spend – based on age, spec and recommendations, and including a full security review.

From the moment you engage Custard for IT support, we take a snapshot of your IT services and then work alongside you and your team to make incremental improvements, helping you to run your business more efficiently and securely than before.

  • 96%
    Customer Satisfaction
  • 70%
    Same Day Resolution
  • 99%
    SLAs Met

Meet Our Team

The Custard team is made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service – no matter what size or sector you operate. Our team has decades of experience in the technology industry, and we believe in integrating our skills with yours to make IT simple, reliable and adaptable for the ever-growing needs of your business.