Seamless integration with Microsoft Teams​

Phone System is the Microsoft technology for enabling call control and PBX capabilities in the Office 365 cloud with Microsoft Teams. It allows you to replace your existing PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience.

You can use the Phone System add-on with your company's existing phone lines, or the Phone System with Calling Plans service for inbound and outbound calls.You can get new phone numbers from Office 365, or transfer existing phone numbers.

Contact our friendly team today to learn more about how the Office 365 Phone System can benefit your business.

Microsoft Gold Partner (Colour)

Calling all businesses: Replace your phone system with Microsoft Teams

Watch the video below to find out how the phone system add-on in Office 365 gives your business the PBX capabilities you need, but without the complicated and expensive equipment.

From as little as £12 per month per user you could be up and running with a full phone system

The Phone System add-on in Office 365 gives your business the PBX capabilities, but without the complicated and expensive equipment and at a fixed easy monthly cost.

With Phone System, users can use Microsoft Teams to place and receive calls, transfer calls, and mute or unmute calls.

Phone System users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Microsoft Teams to place calls.

Phone System Admins can manage calling options and settings from the same console used for messaging, collaboration, and so on.

Office 365 Phone System Key Features

Auto attendants
Auto attendants can be used to create a menu system for your organisation that lets external and internal callers move through the system to locate and place or transfer calls to company users or departments in your organisation.

Call queues
Call queue greetings can be used when someone calls in to a phone number for your organisation. These greetings include the ability to automatically put the calls on hold and the ability to search for the next available call agent to handle the call while the people who call are listening to music on hold. You can create single or multiple call queues for your organisation.

When you get a Phone System license for a user, that user is able to get voicemail that has been left by callers. Cloud Voicemail is automatically set up and provisioned for users after you assign a Phone System license and a phone number to them.

Status Changes
Presence is part of a user's profile in Microsoft Teams (and throughout Office 365) that indicates the user's current availability and status to other users. By default, anyone in your organisation using Teams can see (in nearly real time) if other users are available online.

Lync alerts
Notification alerts are sent automatically by Lync to alert you to activity in any room(s) you're following, to always keep you up-to-date. By default, these alerts follow the settings in the Persistent Chat Options window.

Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

Voicemail transcripts
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications.

Previous conversations
The Microsoft telephone system allows tracking all the previous conversations in one place. No matter, whether those conversations are coming from planned meetings, IM or phone calls. All the conversations get recorded in the call history. Use this feature when several calls occur at the same time.

Transform every conversation with Microsoft Teams phones

Microsoft Teams phones provides a complete phone experience for calling and meeting. With a broad portfolio of Teams phones, customers will be able to quickly and easily join meetings, make phone calls and listen or read voicemails. Transform every conversation with Microsoft Teams phones.

About Custard

IT support that's simple, friendly and effective

Custard offer market-leading IT support solutions to the UK and to our international partners, all from our state-of-the-art headquarters in Nottingham and London.

For over two decades we have helped our customers become more dynamic, productive, secure and future proof, through innovative IT solutions for business problems. Whether your company needs help with IT infrastructure, flexible and reliable hardware or expert technical consultancy; We offer tailor-made IT support solutions to help your business continue to grow and thrive in this modern world.

Our Customers

Our team is made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service – no matter what size or sector you operate.

Speak to our friendly sales team, don’t worry we won’t baffle you with jargon!

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