The service desk results are in for March and it has been the quietest month this year for tickets being logged. We have received 1433 tickets and have been given a total of 142 smiley faces. This is a significant increase on last months customer satisfaction score! A big thank you to all that gave us feedback it is always great to hear the wonderful things our clients have to say about the team here at Custard!

  • “Very diligent work by Adam, the week of testing was a good suggestion by him and shows his dedication. Thanks Adam. The rest of the Custard team reacted quickly and efficiently to the increased call volume as more users suffered the issue.”
  • “Simply the BEST”
  • “Always a pleasure”
  • “Just Brilliant”
  • “Came up with a workaround and then went on to find the fix later that afternoon and applied it.”
  • “Wicked thank you”
  • “Alex was very efficient and knowledgeable and took my through the complete process.”
  • “Sorted quickly and efficiently”
  • “Star”
  • “Stupendous fantastic what else can I say!!! :)”
  • “Great Services as always”
  • “Fast response and always very polite”
  • “Brill”
  • “Dealt with promptly”
  • “Great services as always”
  • “As ever Leigh was excellent and is a credit to your Company “
  • “Installation went very well. I expected some problems but there were none and I didn’t have to take down any production servers.”
  • “As always your service is 10 out of 10, I can’t put it any better than that.”
  • “I’m very happy that I now have Office Mac on my laptop – and was impressed at how quickly & efficiently it was installed onto my laptop.”
  • “I would actually like to thank all of you who’ve worked hard to get us back up and running as quick as you have after the cryptolock attack. It’s good to know that the backup solution also works well!! It’s bad it’s happened, but at least the solutions you have in place have meant its minimised the effect, and its only when problems happen that you really find out how robust those solutions are. Thank You all.”

We all love hearing any feedback you wish to give us as this helps us build upon our reputation and continually improve. We look forward to hearing from you in the future!