September has seen the exact number of tickets logged that were logged in August! 1268 tickets were logged with a first contact resolution of 96% which as increased by 1%. We are heading towards what is usually our busiest time of the year now so we are expecting to see the ticket volume increase.


We have received 160 smiley faces this month which is a huge increase on last month and Dane has taken the title of Customer Champion again with 63 smiley faces!!


Thanks to everyone who has provided feedback as we really do appreciate it. Here are some of the comments we received.


Happy with the Service!

Superb, thank you Adam.

Perfect, thank you Adam

Thanks Adam! Great work!

Thanks Kyle 🙂

Thanks Adam

The response to the queries were fast and good.

Thanks 😀

Perfect, resolved almost instantly. Thank you Alex.

Perfecto! Thanks Alex!

Great stuff, thank you

The Apple 15′ is a completely different machine on the Office 64bit now loaded! Thanks to all.


Great work! Well done Dane!

Thank you for your speedy response

Quick reactions! Thanks Dane!

Great work, well done!

All good as always. Adam and Dane have kept us in the loop re our line issue

Perfecto! Thanks Dane 🙂

Thanks Dane!

Great work Kyle, thank you!

Great work Kyle! Thanks for fixing it!

Very pleasant and didn’t give up on the problem which is now resolved

Effective, fast response as usual. Thanks

Thank you Natasha for getting it sorted.


Thanks again for the great feedback we look forward to more this month!