Social Media Competitions

From time to time we may run competitions across our social media and blog pages. These competitions are open to anyone with a UK postal address, and all winners will be notified directly via their entry method within 72 hours of the closing date/time.

Please note the prize for these competitions are as specified and may not be altered by the winner, unless previously agreed by us. Should the specified prize be unavailable, due to unforeseen circumstances, we reserve the right to substitute the product for an alternative prize of a similar size and value.

The closing date for each competition will be at midnight on the date specified on the original competition post, unless otherwise stated, and we will not accept any entries after this date/time.

Employees of Custard Technical Services are welcome to help spread the word about any competitions, however they will not be eligible to enter the competitions themselves.

Please note any competitions that are run via social media pages are not sponsored, or endorsed by the social media platforms (Facebook, Twitter, LinkedIn and Instagram) themselves and they are in no way liable for any issues that may arise during the administration of the competition.

To enter our social media competitions, simply follow the specific instructions on each social media channel.

Each competition will have one winner, who will be chosen at random across all channels (Facebook, Twitter, LinkedIn and Instagram).

Data Mailing Lists

We use Electric Marketing for our data mailing lists. Electric Marketing is registered with the Information Commissioner's Office and operates within the terms of the General Data Protection Regulation (GDPR). When we purchase data from Electric Marketing, we use it within the constraints of their Terms and Conditions, the data complies with GDPR.

Much of Electric Marketing's data is gathered from public sources such as company reports, press releases, trade magazines, business news websites, company websites and social media. Electric Marketing supplement information from public sources with telephone research, checking all data every six months with the relevant company.

The key requirements of the General Data Protection Regulation are that data is used responsibly, is up-to-date and that the data subject (person listed) has been informed that they are on the mailing list and that the data subject has not asked to be removed from that list.

Every data subject on Electric Marketing's mailing lists has been sent an email to inform them that they are on our mailing lists and that they may be contacted by potential suppliers who wish to work with them or their department.

If a person asks to be removed from the Custard / Electric Marketing marketing database, their name is immediately removed and systems are in place to ensure that their name is not added at a later date.

As a user of Electric Marketing business lists, the General Data Protection Regulation means that we:

  1. Only send mail that relates to business matters.
  2. We are sending an email to a named person on the basis of Legitimate Interests and our company have conducted a Legitimate Interests Assessment. Our emails contain a link to our privacy policy and also your Legitimate Interests Assessment.
  3. Postal Addresses: We ensure that we have a return address on the envelope (so that the Royal Mail can return any letters that are incorrectly addressed). We return these 'gone aways' to Electric Marketing, so that they can update their records too.
  4. We ensure there is an option for the addressee to remove himself or herself from the list.
  5. When using email addresses our email contains a mechanism whereby the person can opt-out of receiving any further e-marketing communications from us. This is a central part of the Privacy & Electronic Communications (EC Directive) Regulations 2003.

Privacy Policy

a) Data is processed lawfully, fairly and in a transparent manner in relation to individuals.

Custard has a legitimate interest to send to personal data relating to decision makers and budget holders in small-to-medium organisations in the UK. The data is from Electric Marketing, and gathered from publicly available sources and directly from the companies concerned.

b) Data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Data is collected solely for the purpose of offering a valuable service to key deciions makers within a business, for business-to-business marketing purposes.

(c) Data is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The data collected and used is limited to names of senior managers and directors, their job titles, company addresses, company landline telephone numbers and corporate email addresses.

(d) Data is accurate and, where necessary, kept up to date; every reasonable step is taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
Our data marketing company, Electric Marketing, checks all information by telephone at least twice a year to ensure that it is kept accurate and up-to-date.

(e) Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed
If a person leaves their role, their name and contact details are deleted from the database. However, the information may still be used for suppression purposes i.e. to ensure that it cannot be added to the database again.

(f) Data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
Data is only used when offering legitimate business services that are relevant to the professional role of the data subject.

(g) Individuals have the right to see, correct, restrict access to or remove their personal information.
For subject access requests, please contact our team [email protected] All requests for data to be removed or amended will be dealt with promptly by Custard and our data company Electric Marketing.

(h) Complaints. Individuals have a right to complain to the Information Commissioner if they believe that there is a problem with the way their data is being used.
Follow this link to contact the ICO.

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.