From 2005 Custard have taken care of the IT hardware provision and support for WLR Precision. With 2 File servers, Windows SBS 2003 server running email and data and one server to run the dedicated ERP system on SQL. With more than 20 computers, broadband and web hosting WLR have all their IT requirements covered by Custard.
Custard have provided platinum support in all areas of WLR’s IT and play a vital role in WLR’s ability to trade, from sales order processing to manufacturing. WLR are reliant on a fast stable IT network.
A raid card failure being a major server issue, Custard were onsite within 1 hour and stayed continuously onsite until the problem was resolved. This ensured that WLR only had the minimum downtime possible.
We have been very happy with Custard, their advice is always correct and any installations have been carried out quickly and efficiently and are completed on time and within budget. The response times for support are always fast and we are very happy with their service, we have signed a 3 year support agreement as a testimony to Custards service. Its not just the level of service, we also find the staff friendly, helpful and efficient.
WLR would recommend Custard to any business where IT plays a central role in its operation.”