So, what is a Managed Service Provider?

A Managed Service Provider (MSP) is a company that remotely manages a business’ IT support and other IT services, typically on a proactive basis and under a yearly subscription model. As an MSP, Custard Technical Services take the place of a full-time IT professional that you would normally have on staff.

By outsourcing to an experienced Managed Service Provider like Custard, you’ll be able to focus on the demands of your business without the headaches and associated costs of system issues and faults.

But that’s not the only advantage of managed IT services.

Custard Technical Services IT Support and Services

Here’s the top 10 benefits of outsourcing your IT support to an MSP:

1. Cost Reductions
This is one of the biggest reasons to outsource your IT Support. An IT Manager has an average annual salary in the region of £50,000 per annum. In addition to that, there’s the cost of the initial recruitment, on-going training and associated company benefits such as pensions, national insurance, paid sick leave etc. To find out more about how outsourcing could reduce your costs, contact our friendly team of IT experts.

2. All Year Round Coverage

As technology grows increasingly complex, in-house hardware and software management has become notably more challenging. Modern businesses need to have innovative hardware and software solutions, as well as end-to-end networking and a continuous flow of functionality for internet, intranet, and extranet. A professional IT network service provider like Custard, can fully handle such technicalities all year round under 24x7x365 management, meaning you can rest assured that your IT systems will be well looked after. Not only this, but when you outsource your IT support you have the benefit of never having to worry about internal sick leave or annual holidays – as our team of IT experts will always be around to help.

3. Futureproofing

Leading Managed Service Providers (MSPs) like Custard, use the best technologies and equipment on the market to deliver IT support to your business. IT services are continually upgraded so you don’t have to worry about your managed IT services becoming obsolete. A great example of this is Windows 7 End of Life, taking place on 14th January 2020, as if you are signed-up to a Hardware as a Service (HaaS) program with an MSP, you can ensure that you have all necessary software upgrades before they start to become outdated and a threat to your business.

4. Predictable Monthly Costs

The investment in specialist hardware and software will be always be high. A managed IT service offers the highest quality IT solutions for your business, at a fixed monthly price. A fixed monthly payment plan with Custard means you know what you're going to get and how much it's going to cost over the contract, with no unexpected upgrade charges or changes.

5. Flexibility

Managed IT service providers are extremely flexible, as a pay-as-you-go payment plan allows for quick business growth when necessary, or cost savings when you need to consolidate.

6. Converged Services

The majority of managed IT services can be provided over a converged infrastructure, to centralise the management of IT resources, consolidate systems, increase resource-utilisation rates, and lower costs. A converged IT infrastructure can also result in better productivity and efficiency, as remote staff working from home have access to all the applications that staff at your Head Office use.

7. Secure Infrastructure

A Managed Service Provider's data centres and managed network infrastructure is much more robust than a standard enterprise IT service. Infrastructure is run under 24x7x365 management with government approval security procedures, meaning your business data and network is much more secure.

8. IT Expertise

By selecting a managed services provider like Custard, you gain access to IT specialists and their skills. Save on the expense of training your staff for skills they may not use, and instead work with several IT experts from an external Managed Service Provider. Custard have invested over £100k in business growth and staff training in this year alone, building on our team of highly trained IT support technicians.

9. Centralisation

With a managed network you can benefit from the ability to centralise all your applications and servers within managed data centres, which will improve staff performance, regardless of their location. Access to centralised data centres within the network can also provide access to virtual services, as well as storage and backup infrastructure. Find out more about Custard’s managed networks here.

10. Increased Service Levels

A managed IT service provides greater control of both your business service levels and performance. With service level agreements (SLAs) in place you can be sure of great service continuity. A managed service company such as Custard can also look to provide your business with 24/7 IT support and services.

11. Disaster Recovery

Loss of data is a loss in work, time and money. Working with a Managed Service Provider like Custard means your data will be safe, whether that be from human error, flooding, fires, or something else. MSPs have networks and data centres that are designed for maintaining business continuity to avoid downtime.

12. Going Green

By centralising your essential business systems within data centres and running your applications on a cloud platform such as Microsoft Office 365, your business can benefit from a huge power saving, which will in turn reduce your carbon footprint as well as reduce costs to your business.


There are of course many more benefits to working with a trusted IT partner. As a leading Managed Service Provider, we are extremely proud of what we do and how we help businesses grow. We work to ensure your business is a success and your technology is working as it should, so you can concentrate on your main business goals.

Looking for a Managed Service Provider (MSP) for your business? Look no further…

When you choose Custard as your Managed Service Provider, our expert team work hard to understand your business needs and provide you and your team with an IT support package that takes care of all of your technology requirements. On top of this, when you choose Custard, you won’t be placed on hold if you ever have an issue or want to discuss your solution with our IT experts.

To speak to one of our team and find out more about how using an outsourced IT services provider can benefit your business, give us a call on 0800 001 4166 or email us at [email protected].