Custard Technical Services IT Support and Services Team

Managing an in-house IT support department with many staff can be an expensive and complicated process. As a second lockdown takes place in the UK, now is a time of uncertainty for many businesses and there will be difficult financial decisions to make, as many try to keep their business afloat during this difficult period.

For this reason, many companies are choosing to outsource their IT support needs, replacing their IT support department with a Managed Service Provider. But why is this such a good idea?

Today, we take a look at the key benefits of hiring an outsourced IT support department.


What are the benefits of an outsourced IT support department?

Here are the five main benefits of outsourcing your IT support requirements, as opposed to managing an in-house IT department.

Lower overall running costs.

On average, it will likely cost you around £40-50k a year to employ an in-house IT Manager, and around £20-30k for each additional individual employed to support them, within an internal IT department. Note that this is only taking salary into account, as there are other costs associated with hiring in-house, such as the price of recruitment, company benefits, pensions, sick days, insurance, training, and taxes.

Most small to medium businesses cannot afford this, especially when budgets are already tight during lockdown, but they can usually afford to outsource their IT support needs. Working with an IT support company like Custard, means that all costs will be packaged into one affordable monthly payment, with no hidden costs. If you look at it this way, your business will have access to an entire team of IT staff at just a small fraction of the cost of a fully in-house department.

Advantages of the latest technology.

You and your team might know a little about computers, but how much so you really know about the newest, most up-to-date developments in the world of IT and technology? Using an outsourced IT provider on the front line of the industry, means that they can help your business take advantage of new advances and technological trends in real-time.

Custard’s IT experts have substantially more experience with new advanced technologies and are up-to-date with all the latest security and audits – so your business can take advantage of all the technical benefits without the hassle.

Even better productivity.

If you start to distribute IT tasks between existing staff, it might feel like you’re saving money - but you’re actually just reducing productivity, and you probably aren’t getting a huge amount of IT work done quickly or efficiently.

Instead of hoping your existing staff can help you navigate IT issues, it can help your business if you let them focus on their roles, while an outsourced IT support team gives you the on-demand expertise to get problems fixed quickly.

More time to run your business.

If you’re struggling to manage your IT infrastructure yourself because you can’t afford to hire an in-house IT support team or are having to furlough IT staff due to financial issues during lockdown, then you are probably losing valuable time that could be spent implementing more meaningful business and sales strategies.

When you outsource your IT support, you are freeing up this time, and leaving the complicated work in the hands of a professional team that you can trust.

Working with an experienced and diverse team.

Outsourcing your IT support requirements can save your business money, free up more of your time, improve productivity, and bring a diverse skillset to your business with unique problem-solving abilities. These are all such important factors to consider when trying to ensure that your business makes it through the coronavirus pandemic and continues to grow and develop in the future.

As long as you choose a reputable provider like Custard, who can demonstrate a history of a good quality of service, outsourcing your IT support is a very smart choice during an extremely unpredictable time.

In conclusion.

Unlike an in-house team who are focused only on your business, an outsourced IT support team have a huge range of experience that is gained from helping multiple clients solve a diverse range of problems.

This can be extremely helpful when your business has a new challenge it needs to solve, because an outsourced IT team can bring new ideas and solutions to the table that an in-house team might not be able to.

Want to speak with an IT support expert?

If you’d like to speak with our IT support experts at Custard and find out more about how you can ensure business continuity during lockdown, give us a call on 0800 612 4818 or email us at [email protected] to discuss how the IT experts at Custard can help you.